Professional Summary
Passionate automotive professional with hands-on experience in both luxury and mainstream car sales, finance, and dealership management. I thrive in high-energy environments where building strong customer relationships and delivering exceptional service are top priorities. Known for my ability to connect with clients, maintain compliance, and consistently surpass sales targets, I bring a unique blend of managerial expertise and genuine enthusiasm for the automotive industry.
— Jared Casper
Work History
Sales Consultant - Key Auto Group
Apr 2016 - Mar 2017
- Showed up every day with a passion for delivering exceptional customer service and sales performance.
- Answered incoming calls and made outbound calls to potential customers, providing timely and accurate information.
- Scheduled and conducted test drives, effectively demonstrating vehicle features and benefits.
- Appraised trade-ins with precision, ensuring both customer satisfaction and dealership profitability.
- Prepared detailed customer profiles and maintained meticulous records, contributing to a seamless sales process.
- Closed sales deals, consistently meeting or exceeding monthly targets.
Client Advisor - Lyon-Waugh Auto Group (BMW & Mini)
May 2017 - Jun 2018
- Specialized in luxury car sales, catering to affluent clients with high expectations for quality and service.
- Provided personalized service to each client, understanding their specific needs and matching them with the perfect luxury vehicle.
- Handled financing discussions, offering clients tailored solutions that aligned with their financial goals.
- Facilitated a smooth buying experience from initial contact to vehicle delivery, ensuring client satisfaction at every stage.
- Maintained extensive product knowledge on BMW and Mini vehicles, staying current with the latest features and technology.
- Built long-term relationships with clients, resulting in repeat business and high referral rates.
Sales Consultant - Key Auto Group
Oct 2018 - Dec 2018
- Became proficient in vehicle recommendations, consistently meeting customer needs and preferences.
- Enhanced ability to address customer objections, significantly improving closing rates.
- Shared best practices with the team, fostering a collaborative and successful sales environment.
Jr. Finance Manager - Key Auto Group
Jan 2019 - Jun 2019
- Transitioned into finance, processing customer loan applications with a focus on accuracy and compliance.
- Collaborated with sales consultants to secure financing for customers, furthering expertise in the financial sector.
- Negotiated loan terms with banks, aiming for the best possible outcomes for both the dealership and customers.
- Secured funding for deals promptly, maintaining a steady flow of approved transactions and satisfied customers.
- Implemented strategies to improve finance deal processing times, contributing to dealership efficiency.
Financial Services Manager - Key Auto Group
Jul 2019 - Mar 2021
- Led the finance department, mastering approvals for both prime and subprime financing applications.
- Implemented advanced customer financing solutions, enhancing satisfaction and boosting sales.
- Ensured compliance with all regulations, safeguarding the dealership from legal issues and improving overall operations.
- Built relationships with multiple banks, streamlining the loan approval process and improving turnaround time.
- Trained junior finance staff, sharing knowledge and best practices to elevate the department’s performance.
Sales Manager - Key Auto Group
Mar 2021 - Oct 2023
- Assumed leadership of the sales team, driving performance through targeted coaching and support.
- Arrived early each day to review objectives and ensure the sales floor was prepared for success.
- Led daily sales meetings, setting clear goals and motivating the team to exceed expectations.
- Handled customer escalations promptly, maintaining dealership reputation and customer satisfaction.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Collaborated with finance to process deals smoothly and efficiently, boosting overall profitability.
- Regularly reported to upper management on sales performance, suggesting improvements for continued growth.
- Recognized as the top-paid employee, reflecting a results-driven approach and commitment to excellence.
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